Refund policy
We have a 28-day return policy, which means you have 28 days after receiving your item to return your goods.
Please note that we adhere to a standard 28-day returns policy. This means that you will have 14 days from the receipt of the shipment to request a return or exchange. Once the return or exchange request has been accepted, you have a further 14 days to return the order to us.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that we cannot accept returns if the product has been cut in any way, if any type of finish has been applied or if the product has been previously installed.
We do not cover the cost of return shipping if you have decided you do not like the product or there are slight colour differences to our website due to wood being a natural product.
If free delivery has been offered and the order is rejected or sent back due to no longer wanting the product or ordering the incorrect item then a refund will be made on the product minus the delivery cost.
To start a return, you can contact us at returns@woodpanelco.co.uk. Please note that returns will need to be sent to the following address: Unit 9, Bizspace business park, Tysley, Birmingham, B11 2AL
You can always contact us for any return questions at returns@woodpanelco.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If free shipping was applied, you will be liable to cover this cost from your refund at £15 per carton shipped to cover charges. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please get in touch with us at returns@woodpanelco.co.uk.